They break it, we re-make it! 30% for a new bandana if paws damage it in 30 days.

✅ Coverage:
Paw-caused damage (including chewing, scratching, or destruction during play with other pets) within 30 days of the product delivery.

🔄 Replacement:
Exchange damaged bandanas for the same bandana with the same size at 30% of original price by providing order number + proof of damage. Limit: 1 exchange per item.

⚠️ Exclusions:
Human-induced damage (e.g. cutting, burning), loss, or non-pet-related damage.

All orders generally take 10-20 days to be created and mailed out within 1 to 3 days

Shipping

Free Shipping to Hong Kong for order above 350HKD/ 45USD.

Free Shipping to USA, UK, JP for order above 450HKD/ 56USD.

More details and policies for other regions can be fund in our Shipping Policy.

Refund

Custom products are non-refundable due to their personalized nature.

However, we understand that there may be rare and exceptional circumstances where a refund may be necessary. In these cases, we ask that you carefully review our Refund Policy and contact our customer service team to initiate the refund process. We will do our best to resolve any issues and provide a satisfactory solution.