FAQ
Pet Portrait
Can I see my artwork before it gets printed?
Yes! We send all customers a free preview of their artwork once it's ready. You can then request edits. We produce once you're happy with your pet art.
Can I put more than one pet on one product?
Most of our products support multi-pets, if you don't see the option, please contact support.
What if I don't like my artwork?
if you don't like your artwork, you can request changes. We'll edit the artwork and send it back to you for another look. We produce once you're happy with your order.
Is my pet photo good enough to use?
We check all pet photos we receive. Usually the photo is perfectly fine. If there's a problem we'll email you and explain the issue, and request some new photos via email.
Photos that work best are taken in good, natural lighting, and at eye-level with your pet.
If you want to double check the photo quality before placing the order, please contact us and send the photos for suggestions.
Custom Pet Aroma Stone
你們只提供給貓狗定製的寵物香氛石嗎？
所有品種的貓、狗和兔子都可以定製嗎？
貓、狗和兔子有許多不同的品種。我們使用現有的寵物模型進行繪製，因此並非所有品種都可以定制。
你可以在定製系統中查看可定製的品種。
如果你的毛孩品種在定製系統中找不到，請聯繫我們確認是否可以定製。
定製產品會跟我的寵物一模一樣嗎？
We use existing pet's models for detail simulation drawing, and for details such as head size, weight, even the same breed can have significant differences.
We will try to make the creation similar to the photos you provided by adjusting the color and details, but WE CAN NOT PROMISE THE CREATION LOOKS 100% SAME TO YOUR PHOTOS/PET.
The lighting, angles, and even slight color variations in photos can have an impact on the artist's drawing, if you have very high requirements for details, please be cautious when placing your order.
我應該提供什麼樣的照片進行定製？
Clear, authentic photos will help our aroma stone artists create better artwork.
Please take photos in natural light and front-facing lighting without any filters.
It is best to upload the original photos of all parts.
如果我不確定上傳的照片的質量怎麼辦？
We inspect uploaded photos to ensure they meet our standards. The artist will analyze them too.
If they're not clear or high-quality enough, we'll contact you.
如果我只有一張毛孩的正面照片怎麼辦？
If you only have a front-facing photo of your pet, by default, the drawing of other parts except for the front-facing part will be based on the standard form of the selected breed.
Other parts are also not adjustable or modifiable.
我可以在產品發貨前確認嗎？
Once the painting is done, a photo of the finished product will be sent to you for confirmation.
If there are any issues or changes that need to be made, feel free to let us know, we will address them.
Our policy allows customers a maximum of 3 days (72 hours) to confirm the finished product.
Once you confirms that the product is satisfactory, we will ship it you!
付款和發貨
我可以使用哪些付款方式進行購買？
We accept payment by Visa, Mastercard, American Express cards, Shopify's Shop Pay, Apple Pay, and Google Pay.
你們能向全世界任何地方發貨嗎？
Yes, we can ship to anywhere in the world, details can be found in our Shipping Policy.
發貨後我需要多久才能收到商品？
Please refer to our Shipping Policy.
我可以查詢我的訂單物流嗎？
退貨和退款
如果我對產品不滿意，我可以退貨嗎？
The custom products are not refundable once the production process has begun.
You can request modifications to the product details during confirmation stage before it shipped.
Please note that WE CAN NOT PROMISE THE CREATION LOOKS 100% SAME TO YOUR PHOTOS/PET.
The lighting, angles, and even slight color variations in photos can have an impact on the artist's drawing, if you have very high requirements for details, please be cautious when placing your order.
在什麼情況下我有資格退貨和退款？
Please refer to our Return Policy.
客戶服務
我需要多長時間才能收到客戶服務的回覆？
Our customer service is available from 9am to 6pm from Mon to Fri.
Our customer service team will respond to your inquiries promptly. If you do not receive an immediate response, please do not worry, as there may be multiple customers requesting assistance at the same time. Our customer service team will reply to your message as soon as possible after serving the previous customer.