FAQ

Pet Art Space is a Hong Kong original pet bib brand creating playful softwear accessories for pets. Our hero collection is Signature Plush Pet Bibs—designed so dressing up feels easy and looks unforgettable.

Signature Plush Pet Bibs are ready-made, sculptural pet bibs. The first four styles were apple, eggplant, pea, and rabbit. The collection has grown with new styles and festival limited editions such as Christmas and Mount Fuji. We focus on shape, 3D form, colour, fabric mixes, comfort, and wearability.

Use a soft tape where their collar sits, then check you can slip two fingers underneath. If they land between two sizes, take the larger one.

Neck size chart (cm): S 20–25 · M 23–32 · L 30–44 · XL 42–60 · XXL 58–70. The size chart is for reference only; depending on the fabric, there may be around 1 centimetre deviation. Fitting may vary even for same-size articles.

You can also try selected styles at our partner stores in Hong Kong and Macao. See the Size Guide for Pet Bib.

Please handle the bib gently and follow the care instructions provided with the product. Many Signature Plush Pet Bibs are machine washable; some versions (such as Initial) should be hand washed—always check the product care note.

We recommend spot cleaning where possible and avoiding strong detergents, bleach, tumble drying and ironing directly on decorative parts.

The pet bib is designed as an accessory. Please supervise your pet while wearing it and remove it during sleep, eating or unsupervised play. Do not allow your pet to chew the bib.

Customised products (such as personalised pet portraits, name embroidery, custom cushions, custom phone cases and other personalised designs) cannot be returned or exchanged for change of mind, incorrect size selection, or other non-quality-related reasons. Please review all details carefully before confirming your order.

For health and hygiene reasons, pet clothing and wearable accessories that have been worn cannot be returned or exchanged for non-quality-related reasons.

For products that are not customised and are not pet clothing or wearable accessories, return or exchange requests must be submitted within 7 days of receiving the product, unused and in original condition. If the request is for personal reasons (such as change of mind), the customer is responsible for return shipping.

If a product is defective, damaged upon arrival, or incorrect due to our error, contact us with your order number and photos. Please email support@petartspace.com and do not send any product back before receiving confirmation from us. Full details: Refund & Exchange Policy.

We partner with stores across Hong Kong and Macao. For the interactive map and the latest addresses, visit our Find Us page. We also welcome retail partners.

Yes. Our main customisation is embroidering your pet’s name onto a Signature or Customizable pet bib, so the piece feels more personal and memorable. See How customization works and Custom Pet Embroidery.

Yes—options such as custom pet illustration are available. Current choices and details are on the related product and landing pages (including Custom Pet Illustration). Pricing is shown on those product pages so it can be updated without changing this FAQ.

Published standard rates: Hong Kong free shipping from HK$500; Macao from MOP$600; Taiwan from NTD$3320; United States — US$9.90, free shipping from USD$60; UK and Japan — US$10, free shipping from USD$80; Canada, Australia, Europe, and South Korea — US$9.95; rest of world — US$17.95. Final rates are confirmed at checkout. See our Shipping policy.

Processing: in-stock items are generally dispatched within about 5 working days after order confirmation; customised and pre-order items about 2–3 weeks after confirmation. Estimated transit after dispatch is typically 4–10 working days for USA, UK, Australia, Europe, and Asia, or 10–30 working days for the rest of the world (excludes weekends and public holidays; customs delays possible). You receive a shipping confirmation email with tracking when available.

Email us at support@petartspace.com or use our Contact page. We are happy to help with sizing, orders, and customisation questions.