Shipping policy

 

Pet Art Space is dedicated to offer you a pleasant and convenient online shopping and delivery experience. Simply select your desired product(s) and tell us the shipping destination, we’ll take care of the rest. 

Processing Time

  • In-stock items will be dispatched within 5 working days after the order is confirmed.
  • Pre-order and customised items require additional production time and will be dispatched in approximately 2–3 weeks after the order is confirmed.


Please note that orders containing both in-stock and pre-order or customised items may be shipped together once all items are ready. If you would like the in-stock items to be shipped separately, please contact us before placing your order. Additional shipping charges may apply.


Shipping Confirmation

Once your order has been dispatched, you will receive a shipping confirmation email with the tracking details, where available.


The delivery time after dispatch depends on the destination and courier service. Please note that the processing time above does not include the delivery time in transit.


Important Notes

Processing times are estimates and may vary slightly during busy periods, holidays or promotional campaigns. 

For customised products, production will begin after all required details, such as the pet name, design confirmation or other customisation information, have been received. Our policy allows customers a maximum of 3 days (72 hours) to confirm the finished product after it has been created. If we do not receive any response from you within this time frame, we will automatically approve and proceed with express delivery.

If you have any questions about your order or shipping arrangement, please contact us at support@petartspace.com

 

Estimated Transmit Time

The estimated transmit time is for your reference only. Not including public holiday and weekends. The actual transmit time may varies. We do not responsible for any delay caused by customs clearance.

  • USA, UK, AUS, Europe & Asia: 4-10 working days.
  • Rest of world: 10-30 working days.

 

Shipping prices

  • Hong Kong, USA, UK, JP: US$6.95, free shipping for a single package over HK$350/US$50.
  • Canada, Australia, Europe, South Korea: US$9.95.
  • Rest of the world: US$17.95.

 

Tax and Duties 

Due to the destination's policy, import taxes and duties might be included in the final purchase price and listed in details in the order statement.